WHAT IS THIS PRIVACY POLICY FOR?

This privacy policy is for this website www.naylor.co.uk and served by Naylor Drainage Ltd (T/A NAYLOR) and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Privacy/Legal

NAYLOR takes every effort to ensure that the information published on this web site is accurate. However, NAYLOR cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk.

Legal

Naylor Drainage Ltd is a company registered in England and Wales. Company Registration Number 00342010, VAT Registration Number 460 0254 34. The registered office is Clough Green, Cawthorne Barnsley, S75 4AD.

Email: help@naylor.co.uk

Copyright and neighbouring rights

This website and its content are copyright of Naylor Drainage Ltd – © Naylor Drainage 2021. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited unless we have given our express written permission.

PRIVACY POLICY:

At NAYLOR, we are committed to maintaining the security of your data as a priority, and we are committed to respecting your privacy rights. In particular, we want you to know that NAYLOR will not sell, rent or trade email lists with other companies and businesses. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

This policy provides you with information about:

– how we use your data;

– what personal data we collect;

– how we ensure your privacy is maintained; and

– your legal rights relating to your personal data.

HOW WE USE YOUR DATA

General

NAYLOR uses your personal data:

– to provide goods and services to you;

– to verify your identity;

– with your agreement, to contact you electronically about relevant information promotional offers and products and services which we think may be of interest to you;

– to enable NAYLOR to manage customer service interactions with you; and

– where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Other Marketing

Promotional communications

NAYLOR uses your personal data for electronic marketing purposes (with your consent.

NAYLOR aims to update you about promotional offers and products and services which we think may interest you as an individual.

You have the right to opt out of receiving promotional communications at any time, by:

1. making use of the simple “unsubscribe” link in emails; and/or
2. contacting NAYLOR via the contact channels set out in this Policy.

Sharing data with third parties

NAYLOR will not disclose your personal data to any third party. We will never sell or rent our customer data to other organisations for marketing purposes.

We may share your data with:

– governmental bodies, regulators, law enforcement agencies, courts/tribunals and insurers where we are required to do so: –

– to comply with our legal obligations;

– to exercise our legal rights (for example in court cases);

– for the prevention, detection, investigation of crime or prosecution of offenders; and

– for the protection of our employees and members.

How long do we keep your data?

We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data, however the longest we will normally hold any personal data is 6 years.

WHAT PERSONAL DATA DO WE COLLECT?

NAYLOR may collect the following information about you:

– your name;

– your contact details: postal address, telephone numbers and e-mail address;

– your on-line browsing activities on the NAYLOR website;

– your communication and marketing preferences;

– your location;

– your correspondence and communications with NAYLOR; and

– other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our website is not intended for children and we do not knowingly collect data relating to children.

This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you complete a form on our websites, or send an email to a member of our team. Other personal data is collected indirectly, for example your browsing activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

HOW WE PROTECT YOUR DATA

Our controls

NAYLOR is committed to keeping your personal data safe and secure.

Our security measures include: –

– encryption of data;

– security controls which protect the entire NAYLOR IT infrastructure from external attack and unauthorised access;

WHAT YOU CAN DO TO HELP PROTECT YOUR DATA

NAYLOR will never ask you to confirm any bank account or credit card details via email. If you receive an email claiming to be from NAYLOR asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location we recommend that you always log out and close the website browser when you complete an online session.

YOUR RIGHTS

You have the following rights:

– the right to ask for a copy of personal data that we hold about you (the right of access);

– the right (in certain circumstances) to request that we delete personal data held on you; where we no longer have any legal reason to retain it (the right of erasure or to be forgotten);

– the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you (the right of rectification);

– the right to opt out of any marketing communications that we may send you and to object to us using / holding your personal data if we have no legitimate reasons to do so (the right to object);

– the right (in certain circumstances) to ask us to ‘restrict processing of data’; which means that we would need to secure and retain the data for your benefit but not otherwise use it (the right to restrict processing); and

– the right (in certain circumstances) to ask us to supply you with some of the personal data we hold about you in a structured machine-readable format and/or to provide a copy of the data in such a format to another organisation (the right to data portability).

If you wish to exercise any of the above rights, please contact us using the contact details set out below.

COOKIES

Our websites use cookies to collect information. This includes information about browsing behaviour by people who access our websites. This includes information about pages viewed, products viewed and the customer journey around our websites. Detailed information is set out in our Cookies Policy – see below.

DATA PROTECTION OFFICER

NAYLOR has appointed a Data Protection Officer to ensure we protect the personal data of our customers (and others) and comply with data protection legislation.

If you have any questions about how NAYLOR uses your personal data that are not answered here, or if you want to exercise your rights regarding your personal data, please contact our Data Protection Officer’s team by

– e-mail: help@Naylor.co.uk or

– write to: Data Protection Office, Naylor Drainage Ltd Head Office, Clough Green, Cawthorne Barnsley, S75 4AD.

You have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

This policy was last updated in April 2024.